My previous review was 5 stars. Now it's 2. What changed?
After testing them for a few months, I upgraded to 10 codes and moved actual client sites over. And some of the moved sites went down. There were problems at the cpanel level that took down sites (NOT problems with the site itself due to me). Since support replies in 20-24 hours, that means the sites were down an unacceptably long time. The SLA is too slow for revenue-generating sites, or for anyone to be able to keep their promises to their hosting clients.
Support is polite and hepful, but overburdened. For the past 5 months, it's only been one support agent (Valentin Lyong). How do you run a professional webhosting service with just one support agent? Valentin is very nice, but he's just one guy. And they are new at this. Luckily the infrastructure is provided by 20i, but support is provided by MakersHost. At this point I can only see putting hobby sites on MakersHost.
Backups are available, but not automatic. You have to trigger them yourself.
Optimization/speed settings are done per "package", so if you have a lower tier, then you can't fine-tune the optimizations per site.
I thought I could be self-sufficient on this, but when problems occur at the hosting/cpanel level, then you are at the mercy of a 24-hour response time. And if it can't be fixed in one message, then you're down for 48 hours, or 72 hours, etc.
Their strategy as stated above is to impress us so much that we recommend them to others. This only works if they can impress. I'm rooting for them, but I'm no longer convinced. Caveat Emptor.