Q: Can this be used as an effective support desk for a Saas product where the same customers return regularly
We have a client that has a software business and a number of his clients are in regular contact with support desk to help them carry out updates bring on new people etc. Would this be an effective solution? Currently they use WhatsApp but it's very easy to lose track of the messages and the threads
ManyContacts_Support
Oct 5, 2025A: Yes, absolutely, if your SaaS customers prefer using WhatsApp, ManyContacts is a perfect fit. It lets your team organize, reply, and manage ongoing support conversations efficiently, without losing any messages or threads.
While it’s a bit unusual for SaaS clients to use WhatsApp, if that’s how they communicate, ManyContacts can handle it at scale, combining a shared inbox, tags, automation, and AI assistance to manage all support requests smoothly.
You can even semi-automate replies with AI to save time and keep response quality consistent.
And since AppSumo offers a 3-month money-back guarantee, you can try it risk-free and see if it fits your workflow.