Q: Error in the digit for Brazil area code 11
When I send a message to the area code 11 in Brazil, it removes the ninth digit.
And it gives an error when sending. Is there a way to configure it?
ManyContacts_Support
Jul 30, 2025A: Hi Marcelo, thanks for reporting this! We’re reviewing this on our side to avoid auto-removal of the 9th digit. If the problem continues, please send us an example number and we’ll check it manually.
On your side, please make sure that when you use area code 11 (São Paulo), all mobile numbers must include the ninth digit (usually starting with 9) +55 11 9XXXX XXXX . If ManyContacts is removing it automatically, it may be due to the formatting of the number at the time of import or entry.
Let us know if that works!
marcelo726The number was entered correctly, but the system removes the number 9 after the area code, so the message isn't sent.
Even when I reply to someone who initiated the conversation.
Do you have any feedback on this?
Please contact the support team within the ManyContacts APP .