Q: Hello there,
I am interested in your tool, but I have a question.
When I connect my WhatsApp to your CRM, will you see/have access to all my contacts?
I know this is not WhatsApp API.
ManyContacts_Support
Aug 2, 2025A: Hi,
Yes, when you connect your WhatsApp Business, we sync your chat history and contacts so you can search past messages and manage your clients from the CRM.
This also allows for a smooth upgrade later: if you move to the WhatsApp API, you won’t lose any data, your chats and contacts will stay in place.
At any time, you can fully delete your account, chats, and contacts from your profile settings:
https://app.manycontacts.com/settings/profile
aspirecfeThanks for your reply.
Meaning you can see all my contacts, right?
Yes, exactly, we need access to your WhatsApp contacts and chat history to turn it into a proper CRM.
This way, you can also see your full chat history and all your contacts inside ManyContacts, organize them, tag them, and follow up easily.
Then how about data protection and privacy of my contacts?
Good question, but let’s be honest, it’s hard to help you manage your clients and help you close sales if you don’t share their contact info.
Let’s put it this way: You give the content of your emails to Gmail, your WhatsApp chats to Meta, your phone data to Android, your docs to Google Drive…
And to turn your WhatsApp into a CRM, yes, you share your contacts to ManyContacts.
Thanks for your reply.
Do you provide a demo?