A: 1. The logic is similar to a phone call: each conversation is handled by one person, who can assign it to another teammate if needed. You can organize conversations with reminders, funnels (kanban-style), tags, teams, and choose to close chats or keep them open, it all depends on your business flow.

2. Leads can be assigned automatically using rules (for example, round-robin between sales reps), or you can let an AI qualify the leads first and then forward the conversation to the right person or team.

3. This deal includes a free internal chat to communicate with your teammates. You can also send messages from your business WhatsApp (connected to ManyContacts), your personal WhatsApp, or even your teammates’ numbers.

Every business has its own logic, and ManyContacts gives you the tools to organize thousands of chats across a team, even hundreds of agents if needed.

Just keep in mind this AppSumo deal is designed as a discovery plan, for up to 2 users. You get a 60-day money-back guarantee through AppSumo, so it’s risk-free to test. If you need more, you can upgrade to the advanced plan with unlimited teammates, API access, and more (18€/user/month).