Q: What are the use cases for AI in WhatsApp CRM?
Hi, I realise I am asking a lot of questions, but I just activated my plan earlier today.
I would like to know the answers to a few more questions:
1. What are the use cases for AI in WhatsApp CRM? Please explain with some examples.
2. If I don't make use of the AI, then I hope there is no need for me to buy AI credits? Correct?
Thank you.
ManyContacts_Support
Aug 2, 2025A: 1. Use cases for AI in WhatsApp CRM:
AI can help with automation and speed. For example:
• Automatically reply to common customer questions (opening hours, price, delivery time…).
• Qualify leads by asking questions like “What product are you interested in?” or “Where are you located?”
• Replace all your forms, example a credit request form: questions + ask for documentation, ID,,..
• Route chats to the right team/person based on the topic. Move chats automatically in the kanban/funnel. Create follow-up tasks automatically.
• Answer FAQs in multiple languages, 24/7.
• Anything that takes time and is repetitive. The AI agents responde instantly, and customers appreciate it a lot.
2. No need to buy AI credits if you don’t use AI
Correct! You only pay AI credits if you activate and use the AI assistant to respond to your WhatsApp. Otherwise, you can use all the standard CRM features with no AI cost.