NAGOCQ: Why no Email Support ?!! 🤔
Why don’t you offer support through email; you have a support button on the dashboard that leads to an email?
It’s concerning because I’ve never seen a business notify clients that they don’t provide email support; email is an official way to communicate with a business.
ManyContacts_Support
Jul 3, 2025A: Thanks for your message! 😊
At ManyContacts, we’ve chosen to offer support via WhatsApp and AI, not email. We believe email is outdated for customer support, it’s slow, hard to track, and not ideal for sharing screenshots or solving issues in real time.
With support on WhatsApp, you can:
• Quickly chat with an AI Agent or escalate to a human if you are a premium customer.
• Share images or screenshots instantly
• Get answers much faster than by email
It’s simply more convenient and efficient for everyone. Just open the chat from your dashboard and we’ll be there.