Marble Reviews

Stops working April 2024.

Marble is simple and easy to setup, but has very less customization.
Worst thing is people can view and download your embedded YouTube course videos. There is high chance of piracy as there is no security for the course

I am a new customer of Marble. Until recently I worked for a very important product design tool company. I am now producing a bunch of courses. I am hoping to use your tools for a long time, as I invest in building out my courses.

I have a couple of UI recommendations that I think would make a huge difference in the usability and presentability of the courses (and therefore increased sales and therefore customer retention).

1. When using a Youtube Video:

I love that it automatically detects the thumbnail from Youtube. What is not great is that on the left it says "www.youtube.com". It would be so much better if there was a way to override that text. This is an underutilization of this large white space. I would love to be able to put a short text there.

2. When embedding a video

Embedding content actually works out much better. Even when embedding a Youtube video by using an iframe, we no longer see the "www.youtube.com" text. YES! The problem is that the thumbnail on the right is the same generic thumbnail as all of the other generic thumbnails. There should be a way to upload an image to that space. It would be SO much nicer, and allow course creators to stay on brand.

I was able to get around some of this by switching to a Module view. Although I don't think that would work for everyone.

There are a couple of other things that would be great product improvements, like:
coupons
being able to embed a video on the main course page (to explain the course before someone buys)
& a few others
I am happy to help with product testing or customer feedback, if you are interested.

Thanks so much for doing what you do. I hope that we can all be successful together.

As someone who has used various kinds of LMS, I am impressed with the power, simplicity, and flexibility packed into Marble. The fact that one can easily organize existing content into an online course is a major advantage.

However, the support leaves much to be desired. Email was not answered and live chat was not responsive even though agents appeared to be online. I waited for the whole day before writing this review, knowing that the team might be very busy; but still, I have not received a response.

The Marble Academy is also not as helpful as expected. Some videos are outdated as they appear to have been created for an earlier version of the platform which is different from the current platform in very significant ways.

More importantly, the CNAME feature is not working as described. Even after setting it up and confirming that it has propagated, the subdomain simply brings up a Heroku page instead of showing the Marble Academy that was set as the destination.

I was excited about Marble and was going to recommend it to others but now, I have to hold on. If users cannot receive the needed support at this relatively early phase, how can one be assured of excellent support over the long term? I hope the team will look into these issues and do the needful.

I'm impressed by this very clean and stable infrastructure.
The roadmap makes me think they are building an even more flexible platform which could satisfy course enterpreneurs like me!
Happy to use it and happy to stay tuned for more!
Michele