Verified purchaser
1 star - unusable product - zero customer service
I purchased multiple AppSumo codes (2 in total) for BlurWebb and was genuinely excited to start using the product. Unfortunately, none of the codes work. The app does not accept my codes during login, making the product completely unusable for me.
Over the past 1.5 months, I have sent multiple emails to the founder, Mr. Sanskar, clearly explaining the issue and requesting support. Sadly, there has been absolute silence—no response, no acknowledgment, and no attempt at resolution. It honestly feels like the emails are going to a dead inbox.
What’s most disappointing is not just the technical issue (which can happen with any product), but the complete lack of customer support or communication. This raises serious concerns about the reliability and long-term sustainability of the product if this is the current level of support for paying customers.
I sincerely request AppSumo to look into this matter and assist, as I genuinely want to use the product I paid for. I am happy to provide email copies, dates, and all relevant details if needed.
I truly wanted this to work, but at this point, the experience has been extremely disappointing. It left me no choice but come here and share mh experience given product is unusable and customer service for resolution is non existent.