Hi, How comes I have to pay to access the new features ? I understand that you have segmented your offerings with a Pro plan and other plans such as the Business plan, but this is quite tricky for us. It was not the plan when I purchased my lifetime plan on AppSumo. It sounds kinda like a dark patern when you say "All future Brandy Plan updates"...
Example : "Bento layouts are only available on...
Founder Team
brandyhq.com
Nov 29, 2025
A: All future Brandy Plan updates means all QA fixes and features that we roll out in that tier will be available for appsumo users.
I am just checking out some of your newer features, which I guess original supporters do not get to benefit from, but you actually took away a feature that you had provided, and I'm a bit upset by it since I use this in business. The original deal allowed the custom favicon, now my client sees your color rocks glass icon, which makes no sense when you allow a custom domain, and a branded top-left...
Founder Team
brandyhq.com
Edited Aug 16, 2025
A: The Pro plan includes: White Label - Custom URL/Domain, Custom branding such as Custom logo, Custom logo link, Custom colors, and Custom navigation.
The favicon was introduced later on along with custom featured image when you share the Brandy link. This is part of the White Label Sharing features in our Agency plan. The favicon would be in the tabs in your browsers, you still get access to...
You definitely provided favicon customization at one point - then took it away. I don't appreciate that. So unfortunately (for us both I guess) I won't be upgrading. I do (and did) my part in your growth journey by buying on AppSumo to help you get your head start. Your work is to make new clients to pay montly. It's a shame to try to force us who helped you to get where you are now into upgrade.
Q: Can I display details about how colors should be used?
So I just purchased the tool and I am kind of lukewarm on it. Primary because I am unsure of how primary versus secondary versus tertiary colors are meant to be stored. Also, how can a person tell how a color should be used if I am making the brand guide public if they cannot view the notes for a color?
Is the intent of the tool to store Primary colors as one Asset under color and then add the...
Founder Team
brandyhq.com
Aug 7, 2025
A: Thanks for giving Brandy a try and for sharing your feedback. Really appreciate it.
For organizing colors, the recommended approach is to create a color palette like "Primary Colors" or "Secondary Colors" and then add individual swatches within that palette. Each color does not need to be added as a separate asset.
You are absolutely right about color notes. We are already working on making...
Q: The site is not working?
Where can i see my uploaded logo's?
I had an account, cant see it now.
Share Brandy
Q: All future Brandy Plan updates ? Really ?
Hi, How comes I have to pay to access the new features ? I understand that you have segmented your offerings with a Pro plan and other plans such as the Business plan, but this is quite tricky for us. It was not the plan when I purchased my lifetime plan on AppSumo. It sounds kinda like a dark patern when you say "All future Brandy Plan updates"...
Example :
"Bento layouts are only available on...
brandyhq.com
Nov 29, 2025A: All future Brandy Plan updates means all QA fixes and features that we roll out in that tier will be available for appsumo users.
Share Brandy
Please clarify 10 gb and Brandy Plan
It seems you are being a bit vague in your offering and your plan.
Please clarify:
1. Is it unlimited brands with 10 gb storage PER BRAND or is it 10 gb storage in total? PLEASE BE CLEAR!
2. Please fully clarify and define what the "Brandy Plan" includes. AGAIN, PLEASE BE CLEAR!
Thank you so much! Looking forward to the possibility of using Brandy!
Q: Why does the system force me to enter a credit card?
Why does the system force me to enter a credit card?
If I previously purchased a redemption code, why does the system require me to enter a payment method to activate it?
Why does support take so long to respond?
Why don't they provide technical support when they respond?
Is this the kind of support that users who purchase the campaign can expect?
brandyhq.com
Sep 20, 2025A: Please email your query at becky@brandyhq.com and we will get that resolved.
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Q: Purchased in July 2021... Where's my FAVICON?
I am just checking out some of your newer features, which I guess original supporters do not get to benefit from, but you actually took away a feature that you had provided, and I'm a bit upset by it since I use this in business. The original deal allowed the custom favicon, now my client sees your color rocks glass icon, which makes no sense when you allow a custom domain, and a branded top-left...
brandyhq.com
Edited Aug 16, 2025A: The Pro plan includes: White Label - Custom URL/Domain, Custom branding such as Custom logo, Custom logo link, Custom colors, and Custom navigation.
The favicon was introduced later on along with custom featured image when you share the Brandy link. This is part of the White Label Sharing features in our Agency plan. The favicon would be in the tabs in your browsers, you still get access to...
Share Brandy
Verified purchaser
You definitely provided favicon customization at one point - then took it away. I don't appreciate that. So unfortunately (for us both I guess) I won't be upgrading. I do (and did) my part in your growth journey by buying on AppSumo to help you get your head start. Your work is to make new clients to pay montly. It's a shame to try to force us who helped you to get where you are now into upgrade.
Q: Can I display details about how colors should be used?
So I just purchased the tool and I am kind of lukewarm on it. Primary because I am unsure of how primary versus secondary versus tertiary colors are meant to be stored. Also, how can a person tell how a color should be used if I am making the brand guide public if they cannot view the notes for a color?
Is the intent of the tool to store Primary colors as one Asset under color and then add the...
brandyhq.com
Aug 7, 2025A: Thanks for giving Brandy a try and for sharing your feedback. Really appreciate it.
For organizing colors, the recommended approach is to create a color palette like "Primary Colors" or "Secondary Colors" and then add individual swatches within that palette. Each color does not need to be added as a separate asset.
You are absolutely right about color notes. We are already working on making...
Share Brandy