I've just spent the last 32 hours wrangling with this tool so some of my negative feedback may be coloured by that experience.

The GOOD:
- It's very easy and quick to start using. I scratched my head for a minute regarding the Workspace, but then found where you can start building Surveys. It offers Surveys and Quizzes. My need was for a Survey for leads that want to book a consult with me.
- Adding question types and conditional logic is as simple as clicking the plus symbol and selecting the question type. The logic options are available with click on the right-side menu of the question you added.
- Some nice options to customize your Survey with your logo, colour choice for questions and responses, even to set the time you want your Survey to start and end.
- The finished product looks very inviting and conversational to use. My survey is longer than the usual, but the format and features will make it less tedious for people to interact with and answer.
- The Results and Reports feature looks pretty slick. But haven't tried those yet.
- I like the layout of the notification I get after my Survey has been completed. Clear and straight-forward.

The CRAZY (not in a good way):
- The 32 hrs I mentioned using this thing? Half of that time was due to waiting for questions, conditions and edits to load or reload. I don't know what's on the back-end of this thing, but if not for this Appsumo deal and a deadline, I would have refunded this already. Having to wait longer than a minute for anything to load in a SaaS-based tool is unacceptable.
- In some instances, I waited up to 10 minutes for something to happen (e.g. especially to delete a question) only to be faced with a blurred screen with no error message or even the spinning windmill with the self-deprecating comments apologizing for the slowness. BTW, that spinning thing with the comments gets old fast when you've been waiting for 5 or more minutes for the page to finish reloading.
- This slowness happened in every browser I tried (Safari, Chrome, Brave, Vivaldi). Can't remember re: Safari, but the last 3 are Chrome browsers. Don't know if being a Chrome browser has anything to do with this speed problem, but damn, I don't have time to figure out which browser I can get my work done in.
- The "Slider" question type is glitchy. No matter what colour combo I use, I can't see the slider in the the "live" survey.
- Changing the colour combo for the questions/responses was weird. Am I meant to use Save button under Survey settings to keep those changes? If yes, I don't think that makes sense. It should save the same way adding and editing questions does.

I'll conclude by saying I come from using a tool like Qualtrics, so I get that Chat Survey packs a decent punch at its regular price compared to a behemoth like Qualtrics. And I really want to love Chat Survey, I do. But they MUST fix the Galapagos turtle crawl of the app stat. It's killing what otherwise would be fun tool to use.