There are many fantastic things but there are many others that don't work. I thought it was a temporary error but these errors have been happening for months and I have been trying for more than a week to get a response from the customer service support team and it literally seems like they have disappeared. I have written to them from the support option on the platform itself and I have also responded to the email where they gave me access and where they promised me that if I had any questions they would respond quickly. I have even sent an email to the founder since users were given their email in the welcome email in case we had any problems... but it is very frustrating that I have been trying for more than a week to get a response from someone since I am in the middle of launching a questionnaire to the public that has taken me months to finish... honestly I was in love with this tool but when it stops working and nobody pays attention to you and nobody helps you, you quickly fall out of love 😞😞