This is why I keep hanging around Appsumo, because quite often they introduce me to gems and I can buy them for a lifetime price. I suspected it by reading up on the app, but after setting it up, stick a fork in me, because I'm DoneDone and in App Heaven.

First the UI/UX is just excellent. I love the attention given to the small details. The onboarding is great and I will say you have the best mailbox integrate that I have seen. So simple, it is a no-brainer. And I tested the email deliverability and you and postmark got it right, SPF, DKIM are good. The slack integration per mailbox and project is awesome.

I see this app potentially (see below) letting me get rid of both my helpdesk tools (I use Kayako and HelpNinja) and also my project management software (Plutio). Yup, I said Plutio that everyone is going crazy over, why, because I just need simple and Plutio is highly customizable, complex, and overkill for what my team needs.

Here are a few questions/improvements that I hope you consider:

In your mailbox autoreply setting, have a switch so that can be sent ONLY on initial email (not on replies). And make that do not send period 24 hours, not 1.

Also in your mailbox autoreply, add a variable for {subject} so the reply can be back in the same thread.

In your email signature, please allow me to edit the raw HTML. I want to add some HTML inline for my satisfaction ratings widget. I just need to be able to copy/paste HTML in that signature to do it.

There are a few mailbox features missing, such as merging conversations and I also don't see a way to view all tickets by customer (no customers view, and further be nice if the email domain can branch into an Organization view and tie customers from the same domain/org).

Under projects, is there a plan for a Kanban view? Would be nice to have.

Under workflow, would be nice to set the ability to change to a status to only specific people or roles. That way, only the right person can do an approval step.

And in testing a normal user account, why do they have access to workflows? Don't think that should be there. And if they don't have a mailbox assigned, hide that conversation tab and blank state message on dashboard about not having a mailbox.

Slack integration - minor but would be nice to be able to select Slackbot vs a room

Webhook - You have a beta zapier integration that can fire when things happen, please setup a Webhook integration (per mailbox/project) so we can fire those events anywhere we want, not Zapier. I want to integrate with Pabbly Connect

The only reason I can't potentially move away from Kayako for that help desk queue yet is because there's no customer portal or way for a customer to see the status of all their open/closed tickets. I'm going to dig into the API and see if there is a way to generate a report/view from there of that in order to satisfy a few of my large customers requirements.

Overall, I love it, 10 stars, not 5!!