Better burn your money than spending on this.
TLDR; The most third class experience. Worst half-baked product and company. Detailed review below.
Cons:-
1. I have my daily increase set to 2 emails a day for all my accounts. Yesterday one of my accounts was sending 8 emails a day. Today it shows it has sent 20 emails. I had set the cap to 20 emails a day to all accounts (not 30 or 40). This sudden spike in sending is SO DANGEROUS for a new inbox, what's the point of warming up then? This happened with all 5 accounts. What's the point of an email warmup it it be like "fkuc let's just send a blast of 20 emails the 5th day".
2. None of the emails has ever landed in spam it says, hard to believe with that sudden spike. I've tested for 34 days and no email has ever landed in spam as it says. 100% fake statistics.
3. For the first day when you connect your email account it will send you an email blast of 40 emails from its warmup network. I don't know if it's safe which means your sender might also be used to send that blast for other people with new inboxes.
4. The dashboard UI/UX is terrible. It has a lot of bugs.
5. The stats it shows are very minimal. Sent today, landed in spam, and received today. The historic data doesn't show stats of yesterday or day before yesterday. Overall the stats are veryyyy minimal -- don't know how reliable they even are.
6. They are only 2 team members. They take 24 hours to respond to a single query which is fine, right? Not a big deal. But they change their chat software almost everyday. From crisp to chatwoot to thrivedesk today. The chats are therefore always lost. It's a PITA to deal with their support.
7. Since the day of signup 34 days ago, every single day it sends emails to accounts that never exists and the email bounces. Today it had the maximum bounce emails sent. It sent 10 bounce emails from two of my inboxes. The system is flawed and their support is never able to understand why that it's sending to non existent accounts.
Pros:-
None.
aul_i034
May 9, 2024Hi,
I apologize for the slow response and your bad experience with our product. We have been switching support chat apps as we needed to figure out which works best for us. I understand this was a problem, but we have finally settled on Customerly. So we respond faster now.
On the number of emails sent, we have long fixed the bug after you reported it initially. And it is working fine from here. Support for deeper analytics will be coming soon.
On the low spam report. It is important to know that most mailboxes do have filters that prevent emails from spam. We trust this to be the optimal way to warm up a mailbox. I trust yu must have noticed the impact in deliverability over the 34 days you have been with us?
I understand how frustrating it can be when support is slow. Please, can you write us in support so I can personally address all your concerns?