Question 1: Is your "chat with us" feature shown on your own "Contact us directly" link, a standard feature in our own plan? I'm asking b/c that can then be a helpdesk feature for users and customers.
Question 2: If the answer to above is "Yes", then will we have the option to make that section or feature available to non-logged in users (like our prospects)?
Question 3: I want to check out the free trial on your website. Can I use the same email address as I will later use to redeem on Appsumo? Or am I better off using a different email account for the free trial?
eniston does not include a live-chat feature, no. You'd have to add a custom integration if you need this on your knowledge base. The solution we're using for our support tickets is tinydub.com, another product of ours that will soon be publicly available.
You can start the 30-day trial with your email address. If you purchase a code via AppSumo and have an existing account, get in touch with us so we can assign the code to your existing account. Right now, customers can only redeem a code by themselves by creating a new account (via the URL provided in the redemption instructions). But again, we can manually assign a code to an existing account.
Do you mean having something like a widget that allows you to search through the articles? Or do you want to include the whole website into your website?
We're currently building a new product called tinydub (https://tinydub.com) that will allow you to do exactly that. It works nicely with eniston (we already use the current version for our help widget: https://cloud.ivymayhem.io/nRWJ66pz). There will be a big discount for existing eniston customers once we launch it.
Q: Can we embed or insert any html code?
Hello. I believe we can setup our own "knowledge base" website using our own custom domain. But is there any section where we can insert any html code ? I want to insert a widget into the website using a html code that I have .
Right now, it's only possible to embed html code into an article via iframe. If you want to add a global widget to your knowledge base, you can add a custom script via the "Integrations" settings (https://eniston.io/base/integrations).
Q: Eniston knowledge base team
Congrats, eniston knowledge base team,
Question 1: Is your "chat with us" feature shown on your own "Contact us directly" link, a standard feature in our own plan? I'm asking b/c that can then be a helpdesk feature for users and customers.
Question 2: If the answer to above is "Yes", then will we have the option to make that section or feature available to non-logged in users (like our prospects)?
Question 3: I want to check out the free trial on your website. Can I use the same email address as I will later use to redeem on Appsumo? Or am I better off using a different email account for the free trial?
Thanks
Mavener
andreas_ivymayhem
Aug 6, 2025A: Hi there,
eniston does not include a live-chat feature, no. You'd have to add a custom integration if you need this on your knowledge base. The solution we're using for our support tickets is tinydub.com, another product of ours that will soon be publicly available.
You can start the 30-day trial with your email address. If you purchase a code via AppSumo and have an existing account, get in touch with us so we can assign the code to your existing account. Right now, customers can only redeem a code by themselves by creating a new account (via the URL provided in the redemption instructions). But again, we can manually assign a code to an existing account.
Share eniston Knowledge Bases
Q: Why don't you link to the page: https://eniston.io/ on Appsumo❓
Share eniston Knowledge Bases
Q: Header background image instead of just a color?
Is it possible to added a main header background image instead of only having a background color?
andreas_ivymayhem
Jul 3, 2025A: Hi there,
That's currently not possible, but already on our roadmap.
Share eniston Knowledge Bases
Q: Can we embed eniston into our own website ?
Do you provide any html code to embed eniston into our own website ?
andreas_ivymayhem
Jun 2, 2025A: Hi there,
Do you mean having something like a widget that allows you to search through the articles? Or do you want to include the whole website into your website?
Share eniston Knowledge Bases
Verified purchaser
I mean, a widget that allows us to search the articles.
We're currently building a new product called tinydub (https://tinydub.com) that will allow you to do exactly that. It works nicely with eniston (we already use the current version for our help widget: https://cloud.ivymayhem.io/nRWJ66pz). There will be a big discount for existing eniston customers once we launch it.
Q: Can we embed or insert any html code?
Hello. I believe we can setup our own "knowledge base" website using our own custom domain. But is there any section where we can insert any html code ? I want to insert a widget into the website using a html code that I have .
andreas_ivymayhem
May 31, 2025A: Hi there,
Right now, it's only possible to embed html code into an article via iframe. If you want to add a global widget to your knowledge base, you can add a custom script via the "Integrations" settings (https://eniston.io/base/integrations).
Share eniston Knowledge Bases