Q: Open multiples tickets and nobody answer me
Hi!
I’ve purchased the AppSumo LTD, but when I started using the platform, I encountered some issues that prevent me from using it properly. I’ve already opened two tickets but haven’t received any response yet.
Icons in categories are not working: neither choosing an icon nor uploading one works.
Success boxes are not functioning in articles: when you insert a success box (or any other type of box), it’s not possible to delete it or continue writing below it.
isabela78Verified purchaser
andreas_ivymayhem
Oct 7, 2025A: Hello Isabela,
Thanks for your patience regarding your tickets. We're currently swamped with todos and tickets. I have answered your tickets by now.
As mentioned in one of them, our (third-party) editor will soon be replaced by a custom one, hopefully removing the friction to get content written and saved.
Apologies for the bad start. I hope you'll stick around long enough to see the updates we've planned.