Q: Hello, I bought one code - but cant redeem it.
The website states, that the code is already redeemed (which isnt the case).
Unfortunately the support section at yur website doesnt work either, I cant send a message to you.
Paul_design
May 14, 2024A: Hey, thanks for reaching out! We've replied to your email as well. Seems we're experiencing some minor technical issues, our tech team is working on it and we expect this to be resolved within 24 hours. We'll activate your account and email you back as soon as this is done. Apologies for this inconvenience, we're sure the product will make up for it!
k.printezi
Verified purchaser
Hello Sir
Could you kindly help me as well?
I bought the code from Appsumo, went to Grapheu website, placed the code but still the system there asked for my credit card data. I placed my card's data in Grapheu site too, and I was charged for a 2nd time the fee. As a result, I paid Appsumo and also paid the same amount to Grapheu (I thought the system asked for my card data to make the charge for Appsumo).
I have contacted your support center they have denied to refund the 2nd payment, although I have sent both bank swifts, confirming the payments. Appsumo was also cc'ed in the correspondence and can verify that they have received the payment.
Please advise how I can get the refund.
BR
Kate