PrestidigitatorQ: Album viewing issue..
Hi,
I created one album as the main album and moved two other albums with different products into it. Now I can see the main album, but it appears to be empty.
At the same time, on the right side of the page, I can see that I have 3 albums and 600 files. However, when I click “3 Albums,” I still see only one album, and it is empty.
The only way I can find my files is by clicking “Oldest” or “Most viewed” in the file menu. Then I can see the three separate albums again.
Is this a system bug?
How can I fix this?
Is there any guide on how to create sub-albums?
ShareMyImage.com
May 25, 2026A: Please email us at [email protected] with your username and album link. We will check and fix the problem for you.
Verified purchaser
I sent you a request last Thursday, but I still haven't received a response.
Here you are much faster.. :)
We replied to you on Friday, May 22, at 2:40 PM IST. Please check your inbox, and if you can't find it, kindly respond to the email you sent.
Verified purchaser
Unfortunately, I didn’t receive any email from you on Friday. Of course, I checked my inbox… and the spam folder too, just in case… :)
Sorry, I’m not sure I fully understood your request regarding the email. Would you like me to send it again?
In that case, why not simply reply to this email right after you opened it — only after my message here? That little green email-open tracker… ;)
We just replied to your email. If you do not receive it, please send it again from your side.