Firstly, I'd like to express my sincere apologies if you've felt a lack of communication from our end. We typically respond to all inquiries within 24-48 hours of receiving them. I've personally checked and did not find any unresponded emails. Earlier today i responded to an email containing your username which was received a day ago. If this is not the message your're referring to, please let me know the date and time of your enquiry so that i can investigate this issue further.

Also, if you wouldn't mind and still have any enquiry about our service please resend your queries to giorgio@kiripp.com. I will make sure to personally look into it and provide a timely response.

In relation to your refund request, we want to ensure that our customers are satisfied with their purchases, and we're more than willing to work with you on this if the situation calls for it. But let's first try to resolve any issues you might be facing with the application.
I understand your concerns about the sustainability of our application, especially after your experience. Rest assured, that the trust and satisfaction of our users is our topmost priority. In fact, as i told you in my email, we're soon releasing major update of our platform containing a complete rewrite of the back end and checkout process, as well as new features and other improvements.

Again, my deepest apologies for the frustration caused, and thank you for bringing this to my attention. I'm looking forward to rectifying this issue.

Best,
Giorgio