I'll not get too excited on this deal, but if you have any web portals (e.g. SaaS) that your users/clients need to explore, then unless it's so easy that a child could operate it, you should get Lou. Let's be honest, if you think a child can use it, they probably won't be able to, so you should also get Lou!

I'll be honest, when I first bought it, Lou didn't work for my app (www.quickblog.co) and I wasn't hopeful. There was an issue with the editor in the app. But I reached out to support (Rachel and Kyle got back to me) and within 1 day they fixed the issue, and were super grateful that I helped them create a bug fix potential issues with future users! I was stunned, considering how long it takes other SaaS vendors to resolve UI issues!

Now that it's working properly, I set up my onboarding experience pretty quickly. There's a very short learning curve and I did it without reading any documentation, read into that what you want. I'll definitely be creating more announcements now and I can even use Lou as a pseudo changelog!

So TL;DR:

I love:
- Ease of use
- Responsiveness of support (thanks Rachel & Kyle!)
- Platform UI
- The deal itself (50K MAUs, awesome and generous!)
- The surprising number of tour features (JS code call, videos, links, etc)

What could be better:
- Integrations - webhooks is needed if you ask me, although there are a tonne of others already available
- Roadmap visibility: Sub-accounts/workspaces would be a no-brainer and I would stack this faster than Chan Keng Ian on Finals Day
- Live Chat support could be included, but I can't knock this deal down for it!

I wanted to build user tours into my app since I conceived the idea, but always thought it'd be expensive and very technical (css + js - no thanks!). Lou has solved two issues for me and I'm so glad I keep checking the AppSumo marketplace for up-n-coming deals. I'm just surprised that this wasn't put on the main stage! It's a phenomenal deal, with smart founders backed by real investors and decent clients! I look forward to the future of Lou (or what it may be eventually called!)