Q: Who are "users", exactly?
If it says 2,000 users? Is that the same as "agents" (employees answers questions from site visitors?
We're an online language school. I want to have one widget on our website for a couple of people to answer sales questions.
But for logged in users we need a separate widget for students to message their teachers, currently we have 12 teachers but that number could grow or shrinks. Would these teachers fall under the 2,000 users?
And for this logged-in widget, can we auto-prompt a question like "What's your name" and "Which teacher would you like to speak to?" if they're not able to already automatically select the teacher they want.
MikeH_RakeSorry for the delay here.
Users are people who can log into your workspace and people you invite to any Universal Channel you may create. Thinking of Users as Agents is safe.
As for a widget for people (students) who have logged in - Rake can handle this IF the full web page is exclusive to logged in users.
The teachers you mention would fall under the 2,000 Users.
We can programmatically push questions like "What's your name" and "Which teacher would you like to speak to?"
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