Verified purchaser
High hopes, Higher disappointment
I had extremely high hopes for this product and spent over $600 in June of 2025 on this software fully expecting to be able to quickly get a return on my investment.
It is now one year later (July 2026) and while I still believe the power this product holds is impressive, the user experience, available support, and product education are a 1/10.
At one time there was a Skool community which was supposed to be a hub for training, then training was supposed to be provided through Middlesex University, now its YouTube videos (which are narrated by a bot voice and only give you a "part" of the whole image) that happen to be inconsistent in provisioning. The only viable option is a forum (https://rtila.net/) where the last "official update" was in May 10, 2026 (over 2 months ago).
RTILA Administrators seem to just be waiting around for users to post problems for them to fix.
The most significant ask from multiple users BY FAR is for reliable training and all RTILA representatives keep saying is "coming soon"
You've been "coming soon" for a year already, archived your Skool community, had no further mention of Middlesex University, update to your most recent model RTILA X in May, posted 10 YouTube videos narrated by bots (7 of which are all less than 1 minute 30 seconds) which explain a single use case of the software and don't actually teach the user how to become proficient.
Holistically, if you can't offer education to users of your product (regardless of their experience) you should not be selling it on a platform like AppSumo.
To AppSumo: Get this product off of here. It's useless for most.
RTILA
Jul 16, 2026Hi, this is not Mohamed replying. I'm his co-founder and developer partner at RTILA.
Thank you for your honest feedback. Your frustration is completely valid and you deserve a clear, transparent explanation for what has been happening behind the scenes.
You are exactly right that our education, support and community channels fell apart. In February, the business partner who directly managed our community and educational initiatives including the Skool group and the Middlesex University partnership, suddenly stopped communicating and abandoned his operational duties. Because those channels and the main server were under his sole control our core technical team was unexpectedly left flying blind.
We had to simultaneously maintain a massive software platform, mitigate sudden server outages and try to provide customer support. The short, bot-narrated YouTube videos were a desperate stopgap measure to provide some sort of guidance while we were overwhelmed. I completely agree with your assessment that they are not a real substitute for proper, proficient training.
To get things back on track, our development team has been pushing technical updates, which you can now track directly on our new hub at rtila.net/latest and our GitHub releases github.com/rtila-corporation/rtila-releases/releases. We are also actively building a parallel cloud project designed to secure sustainable funding and resources. This step is crucial because it will allow us to properly support the RTILA desktop foundation and eventually bring on dedicated educational staff to give our users the training they deserve.
I deeply respect your reaction and I completely agree that a tool this complex requires real education. We are still actively supporting users who bought the software as far back as 2020 and I refuse to let your investment from last June go to waste.
While I cannot undo the silence of the past months, I can fix today. Please reach out to me directly at [email protected]. Tell me exactly what use case you are trying to build and I will personally work with you to get it running so you can finally see the return on investment you expected. We are fighting hard to keep this software alive and powerful and I hope you will give us the chance to prove that to you.