SaneBox - AI for your email Questions

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Q: Please come back !

DaliDec 5, 2023
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Q: Not a single reply to questions?

Very discouraging.

Sean_RPLUSJan 6, 2023
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Q: Does this renew at the same yearly cost and features?

Sean_RPLUSDec 30, 2022
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Q: Hi there, Can I have your email for your marketing manager so I can reach out to for some questions?

Mine is: msnambakhsh2019@gmail.com

Mehdi_Appsumo_userOct 20, 2022
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Q: Hey, I'm a long-time user.

I actually got a SaneBox free trial in an AppSumo bundle back in 2012, and I converted into a permanent paid user, so it's been more than 10 years now. I'm going to leave a glowing review. Can you give me a perk too?

813cfb449f5c4812bf8727a174584ce3Sep 15, 2022
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Q: Is the renewal price $79 or $69?

Been trying out Sanebox this past week and really liking it so far.

matt44Jul 26, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Thank you for your question!

At this time, ProtonMail is not compatible with SaneBox. This is due to the way that particular provider encrypts your messages making them unable to support IMAP.

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Q: 1 year of access !?!

Come on! This is AppSumo, guys, the place of lifetime deals!

SaelbethPLUSJul 29, 2022
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Q: Please correct me if I am wrong, but you indicate that the value if $299, which is Dinner for 4.

However, the deal is Dinner for 1. When I divide the $299 by 4 I get the value of the deal as $75. Somehow, offering this for $69 does not seem very impressive.

stevenschulmanPLUSJun 22, 2022
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Q: Hello I need this.

Does this work with ProtonMail?

Thanks!

ecclesiaPLUSJul 27, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Thank you for your question!

At this time, ProtonMail is not compatible with SaneBox. This is due to the way that particular provider encrypts your messages making them unable to support IMAP.

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Q: SPECIAL DEAL: All customers who leave an awesome review this week will receive an upgrade to their SaneBox subscription.

We will be upgrading all accounts with an additional email to filter from SaneBox! Let's keep crushing our email inboxes!

Thomas_SaneBoxAug 2, 2021
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Q: Really wanted this to work on my corporate email.

Of course, admins have webmail blocked from non-connected devices and lock down 3rd party applications. Was really looking forward to this! I assume there isn't any workarounds -- but if there is, I'm all ears.

Nik_WongAug 9, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi Nik,

Thanks for your question!

SaneBox will need to have access to your webmail in order to work.

Our support would still like to work with you and see what we can do and get more details about your setup. Can you email us at support@sanebox.com?

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Q: no unlimited offers?

d94ae4bd858d4345ac7f6e5113d4872cJul 16, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 14, 2024

A: Thank you for your question!

This is a limited offer good for a single email address SaneBox account. However, if you need additional email addresses and have purchased this offer, please feel free to reach out to our support team at support@sanebox.com and they'll be more than happy to help get something worked out!

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Q: Hello, Welcome to AppSumo.

Is this a Dinner Plan? And will be any special price after a year because from $79 to $299 pretty $$$.

Regards.

ArcaneJun 19, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 14, 2024

A: Hi there! Thank you for your interest.

This offer is for a Dinner for One subscription - which includes our standard Dinner-level unlimited features for a single email address.

The pricing will remain after the first year, you'll just pay via SaneBox after the first year instead of via AppSumo.

I hope this helps!

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Q: Hi there!

I I have used Sanebox for years and love it. Right now I’m on the Appetizer plan; can I use the Appsumo deal to upgrade?

ReinventJul 17, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Thank you for your question!

This particular deal is more geared towards new users. However, if you contact our support team at support@sanebox.com they'll be happy to help you work out an upgrade to your subscription!

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Q: Been a happy client for years, I have the lunch plan.

I use the two emails included with the lunch plan (work and personal). Is it possible to add another email to this? Two instead of one?

I would love to have the dinner plan for two email addresses, because sanebox is just freaking fantastic.

Huge fan that's super excited.

MilesSJul 17, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi there, thank you for your question!

This is something that our support team would be more than happy to help you out with, since you already have an existing SaneBox account.

You can reach out to them any time at support@sanebox.com and they'll be able to provide some insight and help get you all squared away!

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Q: Hi can I use "Delegage to Executive Assistant" feature with this plan Thanks

Raj_TaxPLUSJul 17, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi there!

Yes, you can absolutely use our Executive Assistant access along with this deal.

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Q: If I have two email addresses, can I buy two of these offers?

Or is it limited to one?

dchallisJul 12, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Thank you for your interest in SaneBox!

This offer is for a single email address. However, if you do purchase the offer and need to add a second email address to the account, please reach out to our support team at support@sanebox.com and let them know you purchased through AppSumo and they'll be happy to help get something worked out to add a second email address for you!

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Q: it is not a good sign when willing buyers do not receive an answer to their questions after 5 days.

Products like email are extremely critical and essential for any business. How can I build trust with a new provider if I don't get an answer to my questions? This is not a good start to a sales campaign. The question is, can I trust a service that doesn't answer questions when it could be making money? What does the support look like after I have spent my money? What if there are problems or difficulties? I would have liked to try this service after my questions were answered, but I'd rather stick with what I have. Sorry.

_SebastianB_PLUSJun 24, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi there! We're incredibly sorry for the delay - we're new to this platform, and learning every day.

I can absolutely understand your concerns, but rest assured, our support team is top notch, and our average response times to support tickets and inquiries are about 2 hours from the time we receive an email inquiry.

We make a point to be available for our customers, and do all we can to ensure they're receiving the best service possible and support to help make sure they succeed in their emailing goals - whatever those may be!

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Q: Im on the Lunch plan at the moment.

Please consider larger plans here as well.

Regarding the pricing: The offer here seems to be the snack plan - which is 59 USD. So where are the $299.00 coming from? its even more expensive than on the websit. Please advise.

PhilippsumoPLUSJun 20, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi there! Thank you for your question.

Our offer here is for a Dinner for One subscription, which includes the unlimited features of our Dinner plan for a single email address, where the Snack plan for 59 USD is for a single email address and limited to one extra feature.

The $299 price point you see is for a standard Dinner plan with 4 email addresses, but the $79 you would pay is for the custom Dinner for One plan, which is not one of our standard plans offered on the website.

I hope this helps to clear things up a bit!

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Q: welcome here to appsumo.

i am very interested in your service. first i am interested in what happens after the first year? is there a grandfathered price? then i have a second question. i use business gmail and have worked out a system by filtering incoming emails. some emals get a label or more and are moved out of the inbox. They then appear under the label/folder. What happens when i use sanebox? do my filters have priority or is everything basically moved to the SaneBox folder? an example:
The incoming email <order@test1.com> has a filter and gets the Orders label as well as a year/month label and would also get the 202106 label for that month, in addition the email is moved out of the inbox or in other words the inbox label is deleted. From this time on I find the email via search or my labels "Orders" or "202106". How does this affect the use of SaneBox? Can it be used in parallel? I can write a support ticket if my explanation is not clear and explain it in more detail, but I think that other Appsumos will be interested in this as well. Thank you!

_SebastianB_PLUSJun 19, 2021
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Founder Team
Thomas_SaneBox

Thomas_SaneBox

May 15, 2024

A: Hi there! Thank you for your interest, and we're incredibly sorry for the delayed reply.

The price you see listed in our offer here will stick with you even after that first year. The only key difference is that after the first year of service, you'll pay via the SaneBox website instead of through AppSumo.

As for the filters you have setup in your email account, typically those are server-side and will act before SaneBox filtering. In most cases, your personal filters will work in parallel with SaneBox and there shouldn't be any conflict as long as the filters don't impact Sane folders by moving emails to/from those folders.

I hope this helps to answer your questions! If you have any further questions about those filters, please feel free to reach out to us at support@sanebox.com and we'll be happy to dive into that with you!

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