Q: it is not a good sign when willing buyers do not receive an answer to their questions after 5 days.
Products like email are extremely critical and essential for any business. How can I build trust with a new provider if I don't get an answer to my questions? This is not a good start to a sales campaign. The question is, can I trust a service that doesn't answer questions when it could be making money? What does the support look like after I have spent my money? What if there are problems or difficulties? I would have liked to try this service after my questions were answered, but I'd rather stick with what I have. Sorry.
Thomas_SaneBox
May 15, 2024A: Hi there! We're incredibly sorry for the delay - we're new to this platform, and learning every day.
I can absolutely understand your concerns, but rest assured, our support team is top notch, and our average response times to support tickets and inquiries are about 2 hours from the time we receive an email inquiry.
We make a point to be available for our customers, and do all we can to ensure they're receiving the best service possible and support to help make sure they succeed in their emailing goals - whatever those may be!