Hi, I've been using ScreentoVideo happily since I purchased it. the past couple weeks, however, I've had to go back to my old recording because ScreenToVideo will not give me a preview of the recording anymore. I've restarted, reset, made sure the box is checked, but the only thing that comes up is the control box - no screen/recording preview. Can you help align me with how to fix this? Do I have to reinstall? For now I have to work with a worse quality recorder, however, it gives me the screen preview I need.

Thank you,
Jay