Hi,\u000aI purchased Screpy in Dec 2023. I did not use it until today, was planning to start using it. Account information was secure with me only. To my surprise, my account is not working. I\u0027m using the same account and even tried password reset. Password reset says account not found.\u000a\u000aPlease let me know how to recover it.\u000a\u000aThanks

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Yunus_Screpy · Answer

Hello!\u000a\u000aI\u0027m sorry to hear about the trouble you\u0027re experiencing with your account. It sounds quite frustrating, but I\u0027m here to help!\u000a\u000aHere’s what we can do:\u000a\u000aDouble\u002Dcheck: Please ensure that the email address you are trying to use for the password reset is the same one you used when you originally registered. Sometimes a small typo can cause such issues.\u000aSupport Request: If you\u0027re sure about the email and still facing this problem, the best next step is to contact our support team directly. You can reach us https://intercom.help/screpy/en/?ref\u003Dapp.screpy.com . Please provide us with any details of your original purchase ( date of purchase, or any confirmation emails you might still have). This will help them locate your account more quickly.\u000a\u000aThanks for reaching out, and please let me know if there\u0027s anything else I can assist you with.

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