UI Update killed ALL Settings, Historical Data, Features & more
I am extremely disappointed with the recent update. Prior to this, I found the tool to be excellent, and I rated it 5/5. However, after the update, I've lost all of my site settings, historical data, and key features within the rank tracker that I relied on. The tool has become unusable for my needs, which will significantly impact my business and my clients. It's concerning that a UI update would be implemented in a way that erases user data and settings. This raises serious questions about the decision-making behind the release. If it were possible, I would return my Lifetime codes immediately. I have never encountered such an issue before on Appsumo, and I'm surprised this update was allowed to proceed. Can you provide a solution or clarification on how this situation is being addressed?
Mustafa_Screpy
Oct 13, 2024Hi there!
I’m really sorry to hear about the challenges you’ve faced with the recent update. I understand how important the historical data and key features are for your business and clients, and losing that must be incredibly frustrating.
Please know that we deeply regret any disruption this has caused. The update was intended to enhance the user experience, but we understand that it has instead led to serious concerns. The team is actively working to address these issues and restore functionality as soon as possible. New features and improvements are on the way, and we’re committed to resolving these problems.
Thank you for sharing your feedback, and for your past support of Screpy. We truly hope to regain your trust and make the tool useful for you again. If there's anything specific we can assist with right now, please don't hesitate to reach out.