Deal returning soon? | SocialNowa Chatbot | AppSumo

SocialNowa Chatbot

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victor_daniel

Aug 15, 2023

Q: Deal returning soon?

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Hello, DigitalNowa. I'm a Nowa Gold user and there are some few questions I would love to ask. Where can I contact your support and get a reply? Do I have to always ask questions here? I've checked your site, there's no contact form. I've checked your YouTube channel, there's an email attached, but when I sent a mail, it went void. I've sent a message to your Owner (Kabir Bhupeshraj) and Chatbot Expert (Bharat Malviya) on Facebook, yet no response from either. I even sent a request to join your private group with my email on Facebook, but you're yet to approve me. And this is getting close to about 3 weeks - 1 month now, yet I can't reach out to your support. Why? If there's no support, how do I trust your service?
Since we are a Bangladeshi company. Most of our customers text to us in Bangla. But socialnowa does not render it accurately. Making it hard for us to understand the text. Secondly whenever I press enter after typing a text. it doesn't send the text to the customer as it should like all the other messaging platforms, rather it just reloads the page. This is a hectic problem as we are all used to sending text by pressing the enter button.
Is it possible to use the tool for Instagram DM campaign outreach? I mean is it possible to input a list of Instagram profiles (as CSV or Google Sheets) and let the chatbot send a personalized message to all the people?
For the website chat bot does the customer have to avoid fb messenger if they want to stay on the website to chat?

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