Quick question: In my use case I’d like to have VAs on my team sending vocal notes but I want them to be able to use an AI-voice instead of their own. Is this possible? I don’t mind a bit of a workaround if necessary. Thanks
Founder Team
Nathan_Vocal
Dec 10, 2025
A: Sure! If you already have a tool that generates the AI voice messages, you can upload them to Vocal and send them (or get your VAs to send them).
But unfortunately generating AI audio files is not supported :)
Is it possible to integrate your service with customer support services like Done Done, ThriveDesk, Support Genix and FluentSupport to start? I had a client recently injured their hand and they could not type so we sent voice messages and it would be great to increase accessibility by including the option for voice messages at set lengths: 15, 30, 45, and 60 seconds. I am looking at expanded purpose without having multiple chatbots on a webpage.
Cheers!
Founder Team
Nathan_Vocal
Dec 10, 2025
A: Unfortunately for now we only have Zendesk as a support platform.
Q: ⁉️ The transcripts of *OUR* emails are published and publicly accessible here?: https://app.vocal.email/listen/…
Hello
Am I wrong? I believe Vocal is acting with gross negligence and intentionally violating the GDPR / DSGVO.
You wrote: ❯ In voice messages, the transcription is always displayed (https://app.vocal.email/listen/5f4f6c86-dcaf-4ce7-aee7-7abb6e483fa5), ❯ but not in the email so that it is clear for the user what is a transcription / email. ❯ It would look bad to have the transcription directly...
Founder Team
Nathan_Vocal
Edited Nov 28, 2025
A: Hey,
Just to clarify, voice messages (and their transcription) are stored on our servers indeed.
And anyone you share a link with to your voice message, will be able to listen to the voice message and read the transcription.
Where you maybe have a little misunderstanding is around the idea of "guessing" a link. Those urls contain a key that is impossible to guess. It would be like saying...
Q: I’m trying to play an audio message from an email, but the audio player isn’t appearing correctly.
In the demo, the audio player looks like this: https://ibb.co/YT2pfHPX But when I click the audio message in my email, I’m getting this version instead: https://ibb.co/trrmWBb
It doesn’t show the proper audio player UI.
How can I fix this or change it to display the correct audio player?
Founder Team
Nathan_Vocal
Nov 22, 2025
A: Hey this is an old version of our player :) We now have a new audio player, that's why it's different :) You can change the color and other settings of the player in the app settings at app.vocal.email :)
Q: AI Voice Usage
Quick question: In my use case I’d like to have VAs on my team sending vocal notes but I want them to be able to use an AI-voice instead of their own. Is this possible? I don’t mind a bit of a workaround if necessary. Thanks
Nathan_Vocal
Dec 10, 2025A: Sure! If you already have a tool that generates the AI voice messages, you can upload them to Vocal and send them (or get your VAs to send them).
But unfortunately generating AI audio files is not supported :)
Share Vocal
Q: Downgrade option during 60 day period?
Hi there.
Is it an option to downgrade b/t tiers during the 60 day review period? Thanks!
Nathan_Vocal
Dec 10, 2025A: Hey,
We'd have to do this manually. you can email team@vocal.email
Share Vocal
Q: Customer Service Support Platform Integrations
Hello,
Is it possible to integrate your service with customer support services like Done Done, ThriveDesk, Support Genix and FluentSupport to start? I had a client recently injured their hand and they could not type so we sent voice messages and it would be great to increase accessibility by including the option for voice messages at set lengths: 15, 30, 45, and 60 seconds. I am looking at expanded purpose without having multiple chatbots on a webpage.
Cheers!
Nathan_Vocal
Dec 10, 2025A: Unfortunately for now we only have Zendesk as a support platform.
Share Vocal
Q: ⁉️ The transcripts of *OUR* emails are published and publicly accessible here?: https://app.vocal.email/listen/…
Hello
Am I wrong?
I believe Vocal is acting with gross negligence and intentionally violating the GDPR / DSGVO.
You wrote:
❯ In voice messages, the transcription is always displayed (https://app.vocal.email/listen/5f4f6c86-dcaf-4ce7-aee7-7abb6e483fa5),
❯ but not in the email so that it is clear for the user what is a transcription / email.
❯ It would look bad to have the transcription directly...
Nathan_Vocal
Edited Nov 28, 2025A: Hey,
Just to clarify, voice messages (and their transcription) are stored on our servers indeed.
And anyone you share a link with to your voice message, will be able to listen to the voice message and read the transcription.
Where you maybe have a little misunderstanding is around the idea of "guessing" a link. Those urls contain a key that is impossible to guess. It would be like saying...
Share Vocal
Q: I’m trying to play an audio message from an email, but the audio player isn’t appearing correctly.
In the demo, the audio player looks like this: https://ibb.co/YT2pfHPX
But when I click the audio message in my email, I’m getting this version instead: https://ibb.co/trrmWBb
It doesn’t show the proper audio player UI.
How can I fix this or change it to display the correct audio player?
Nathan_Vocal
Nov 22, 2025A: Hey this is an old version of our player :) We now have a new audio player, that's why it's different :) You can change the color and other settings of the player in the app settings at app.vocal.email :)
Share Vocal