Q: Why the software telling me that I'm out of credit when it hasn't been used for a month?
I purchased the Tier 2 plan but haven’t used the software at all this month. Now, when I try to access it, I’m being told that I don’t have sufficient credit. This doesn’t make sense, especially since I haven’t used the software. I need this issue resolved as soon as possible! It’s frustrating to have a service I can’t access.
jillian96Oct 11, 2024
Founder Team
Jan_WordHero
Oct 12, 2024A: Hello there!
It seems like you've used up all your Enhanced Mode credits. To keep writing, please switch back to Standard Mode. https://help.wordhero.co/en/article/134-enhanced-mode-switching-to-the-next-level-of-ai-assistance
Your credits will be reset on the date specified on your credits page.
Thank you!
Cheers,
Jan
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