Verified purchaser
Non-existent support. Don't waste your time.
So we paid extra to upgrade to the Pro+ system 2 weeks ago. However, we have still not been upgraded despite requesting this numerous times. Absolutely unacceptable that they cannot even be bothered to provide support to their customers. We will be be filing a chargeback through our credit card company and reporting to Appsumo. Don't waste your time with these amateurs.
Jeff_AI
Nov 15, 2025Hi there 👋
I'm truly sorry for the frustration and experience you’ve described - that’s definitely not the level of support we aim to provide. I’ll be working closely with our support team to ensure issues like this are resolved quickly and this kind of situation doesn’t repeat.
We’ve been reaching out to you directly via email. If there’s any missing information or if we misunderstood anything on our end, we’re more than happy to update your account accordingly.
We appreciate your patience. Thank you again for bringing this to our attention, and for giving us the chance to make things right.
Warm regards,
Jeff
WordHero