OnlySmartiesHaveTheAnswerQ: Help center and help articles?
Hi there,
I had such high hopes for Writecream but I am sorry to say that so far it's left me confused and disappointed.
I may be looking in the wrong places but I cannot find any comprehensive documentation or guides on how to use Writecream. The help center only has 8 articles (some of which are promotional blog posts) and the 'Tutorials' link at the bottom of the dashboard (https://docs.writecream.com/en/collections/6173526-get-started) returns a 'Not found' black page.
Moreover, the dashboard has no links to other parts of Writecream, such as access to Lexi or the SEO tools dashboard so it's not easy to find them. I happened to find them myself by complete chance but I shouldn't have had to go searching for them - they should be linked clearly in the main dashboard. It makes me wonder what other useful sections are missing/hidden.
RobinK
Dec 6, 2025A: Hello,
Greetings for the day!
I appreciate your honest feedback and I’m sorry about the confusion you experienced while navigating Writecream. Your message is helpful in improving our platform and we have already taken action on a few points you mentioned
First, the issue with the Tutorials link returning a blank page has now been fixed. That was an oversight on our part and we appreciate you pointing it out
We have also published several YouTube tutorials covering both our SEO Agent (Lexi) and many other use cases. Here is our YouTube channel:
https://youtube.com/@writecream
Here are two videos specifically about Lexi:
• Quick overview (2 minutes): https://www.youtube.com/watch?v=-_1Ow1Yclp0
• Detailed walkthrough (17 minutes): https://www.youtube.com/watch?v=mOpawNqWXA4
If you need help or prefer personal guidance, please feel free to reach out to our chat support inside the dashboard. They are always happy to assist
For quick access, here are the direct links to our SEO tools and SEO Agent Lexi:
• SEO Tools Dashboard: https://app.writecream.com/seo-dashboard
• SEO Agent Lexi: https://app.writecream.com/seo-query
We are also currently running A/B tests on an updated dashboard layout with improved organization, clearer navigation and a better sidebar. Your feedback is valuable and we have noted it to help refine the new design further
Thank you,
Robin