I purchased this software and once I redeemed it, it has me on the free plan with only one social media channel. I am still waiting on the company to upgrade my plan to provide the services I paid for. There are no instructions that alerts the buyer what to do next. Also, there are no instructions or disclaimers stating we will be automatically placed on the free plan and what to do next.

Update>>>>>>>

Customer Service is AMAZING! I received an immediate response once I sent an email. There is an additional step that you have to take that I wasn't aware of but they sent over a loom video and I am upgraded.