Q: Does the Chat js script need to be installed on EVERY page that the Median code is installed?
For example, we have 25-pages for data entry etc. for our Financial Software that are protected with a SSL.
We only need to demo 15x of the 25 pages ... does that mean we would need to install the Chat js script + the Median code ONLY on the pages that we want to show/demo?
Spencer_Median
May 14, 2024A: I would recommend installing Median in the body of your site so screen share functionality will work on every page with 1 code install.
Using Median's dashboard you will be able to see every visitor on your site and the page they are on. Since you will be able to see the URL they are on, you can pick and choose who you wish to support.
To answer your question more specifically, YES, Median will only work on the pages the code is installed. If you only want it to work on 15 pages, then you can install the code on those 15 pages.
Speed-EquityPLUS
Verified purchaser
Appreciate your reply Spencer.
One more Q ... do we HAVE TO have a chat app in order to activate the screen share or can use Median as a "stand-alone" button on our web pages?
Great question. You can easily use Median as a stand-alone screen share tool. Our dashboard will give you a list of every visitor on your site in real-time. Just click the user you want to screen share with and Median will start a session.
It's important to note, right now we don't offer an "ask for help" button that triggers Median.
I would recommend using email, phone, or a ticketing system for users to ask for help.
Speed-EquityPLUSVerified purchaser
Thanks Spencer ... loving the App.