A: Hey Marco, great question. The answer is yes and no.

There is no way today for a customer to request help through a Median tool, BUT if they ask for help via a Chat, Email, or Phone call, then we can help.

For a phone call we have a feature called phone mode. The customer can call in and say "I need help". A support agent can ask the customer to press Ctrl 5 times on their keyboard and the customer will have a support code pop up. They can read that code to a support agent who can start a screen share.

For Chat or Email, I like to create custom links. For example, check out this page (www.Median.video?ref=Marco). This is a page we built for 1 to 1 demos. I can send this link via email or chat and when someone clicks it, I know who they are because of the ?ref= command and we can start a screen share.

I hope this was helpful. If you want to give Median a try, I would recommend buying a code from AppSumo and testing out the product. If you don't like it AppSumo will let you refund and get 100% of your money back in the first 60 days.

Hope to see you on the other side. Cheers!