Q: Hi Is this a SaaS or a plugin?
What does 25 concurrent agents' means? And how do they access Median? I need to invite them to my workspace, or they have their own workspace and I only need to assign them to the client's website?
Thank you
Spencer_Median
May 14, 2024A: Median is a SaaS tool.
25 concurrent agents means 25 people can be signed in at once.
How do they access Median? They sign in at app.HelloMedian.com. Once, signed in they will be able to support every visitor on your website in real time.
Median allows your support team to see every page the Median code is installed. Median can offer real time screen share across multiple websites.
I hope this helps. If you have more questions please let me know.
Or
I recommend taking advantage of this promotion and testing Median out. If you are un happy for any reason AppSumo offers a 60 days money back guarantee.
Hope to see you on the other side.