Q: Hi, The demonstration of the screen is an excellent functionality.
As are the terms of your offer on Appsumo.
Perhaps this question has already sounded, but I would like to clarify before buying.
What are the alternatives:
- if there is no chat on the site;
- there is no official integration with the chat (or there is no specialist to independently connect via the API);
- there is no possibility to press the keyboard 5 times (the user uses a mobile phone);
Can you suggest an alternative method to connect the support service? And when are they planning to implement it?
Thanks.
Spencer_Median
May 14, 2024A: Hey sevenLab,
We have a couple of options if there is no chat.
1 - We have a phone mode where if you hit Ctrl on our site (or yours) a customer will be prompted with a screen share code they can read to a support rep.
2 - You can send customer screen share URLs like this one (https://www.median.video/?ref=sevenLab)
3 - We have an API that will identify your users INSIDE of Median. Here is the info on that (https://developer.hellomedian.com/#identifying-visitors)
If you do not have a specialist on had to connect to our API, then someone on our team can hop on a screen share and set it up for you.
As far as phone mode goes on the cell phone, this one is tricky assuming we didn't connect the API and the Ctrl button doesn't work... The best answer would be to email or text the user a screen share link.
A major take away that we have had from this AppSumo promotion is that a large number of our new customers do not have a commutation platform (or one we are not connected with) integrated with their website or tool. As a result we are exploring solutions around triggering support requests directly to Median via a button or some automated trigger. This has been added to our roadmap.
If you sign up please let me know via email and I personally with configure Median with your tool and show you how to deploy URL driven support requests like we are doing on HelloMedian.com with our "Show Me" button.
Hopefully we will see you on the other side.
sevenLABThank you for your reply!
Anytime!