Group

Software

Customer experience

Sub category

Customer support

Product tag

Product type

Best for

Sales managers

Integrations

Intercom

LiveChat

Olark

SnapEngage

Zendesk

Operating system

Browser-based

You must redeem your code(s) within 60 days of purchase

Only for new Median users who do not have existing accounts

March 16, 2022

President

<h4 class=""><b>Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.</b></h4> 

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="median-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/2-4-QzPAOhM?rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<p>With Median, you can<b> provide quality customer support to non-tech-savvy customers</b> with a one-click screen share.</p> 

<p>Just place the code on your website and Median will <b>work on your users’ browsers, across every device and operating system</b>—no downloads, installations, or plugins required! </p> 

<p>Customers can ask for help and support agents can <b>join their session to see exactly what they’re experiencing</b>.</p> 


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="median22-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-1.png?optimizer=gif"
                alt="Median integration"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-1.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-1.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-1.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Median allows you to see what your customers see, all without any downloads, invites, or installs.</i></h5><p>You can access Median’s built-in dashboard to <b>view your site's users and visitors in real-time</b>.</p> 

<p>Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time.</p>  

<p>Median also <b>censors credit card numbers, passwords, and other sensitive information</b> to keep your customers’ information safe and secure.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="median22-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-2.gif?optimizer=gif"
                alt="One-click screen share"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-2.gif?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-2.gif?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-2.gif?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Using the one-click screen share, you’ll get a pixel-perfect representation of what your customers see on your site in real time.</i></h5><p>Median's⁠ interactive screen sharing features encourage interactive collaboration between users and support agents.</p> 

<p>You’ll be able to <b>put your mouse on the customer’s screen and help them navigate any webpage</b>.</p>  

<p>You can even <b>draw on the page and highlight key features</b> to let customers know the right buttons or links that they should click.</p>  
  
<p>Best of all, you can <b>request permission and take complete control over a user's browser session </b>to click and type on their screen.</p>  

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="median22-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-3.png?optimizer=gif"
                alt="Educational screen share"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Draw on the page and show customers how to resolve their issues with ease.</i></h5><p>Because Median allows you to quickly understand and solve user issues, you’ll be able to reduce repeat tickets by teaching customers how to use your product.</p> 

<p>You can <b>integrate Median with other chat tools like Intercom, Drift, LiveChat, and tawk.to</b>, to offer better customer support across channels.</p> 
 
<p>And if you run an ecommerce store, you can also <b>help customers add products to their cart and offer assistance during check out</b>.</p>  

<p>For seamless onboarding, you can even teach first-time customers how to navigate and troubleshoot FAQs.</p>  

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="median22-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-4.gif?optimizer=gif"
                alt="Screen share in chat tool"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/median22-4.gif?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-4.gif?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/median22-4.gif?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Median lets you add screen share to your chat tool, so you can decrease support time and improve customer support across channels.</i></h5><p>Helping customers use your site shouldn’t feel like you’re playing charades over the phone. (<i>"This version of the game is called 'Frustration'.“</i>)</p> 

<p>Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction.</p> 

<p>Resolve customer issues in real time.</p> 

<p><b>Get lifetime access to Median today!</b></p>

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