Median is one of the most effective and efficient tools in your arsenal for quicker customer complaint resolution, a must have for any company.
Without Median solving customer requests could take a lot of time. Trying to understand their requirement or what they are seeing would require scheduling a support meeting, sending emails, setting a videoconference or installing a remote support provider, etc. With Median you can quickly get your customer screen directly from your CRM (automatic integration), inmediately understand the issue and request a remote control session to rapidly fix the issue, everything in 1 or 2 minutes.