I really wanted to like and keep this product.
I'm no stranger to code, but following the instructions for WordPress that were on the Median did not work on my WP site.
I do have Thrive Themes, so I did a different way after some support from Spencer.
It worked for a portion of my site, not all. I even installed the script directly on the pages that weren't working. Still nothing.

I messaged support again, but this time no response.

It was the perfect time to test since in 2 hours' time I had a client that actually needed me to be able to do remote help. But in 2 hours+, I could not get the app to function fully.
So we jumped on Zoom which was agonizingly slow - but worked.

This fell painfully short of my needs and I will be re-funding.

Three tacos deducted
-1 🌮 Setup was presented as simple for WP. It was not. When I added the code the way it was directed on the Median website, Spencer said he could not see the code was installed on my site.
-1 🌮 From the backend, there is no knowledge base or help other than a chat that will send you to a schedule time for a demo if no agent is available.
-1 🌮 The UI is NOT helpful in product familiarity. No tooltips, no nothing.

I wish this company much success. But at this time, I'm not able to use the product.