Verified purchaser
CNAME not included, Rooms limited to 2.
I foolishly bought this when they added this announcement to the AppSumo announcement:
⌨ Run MeetFox under your own domain with CNAME
Unfortunately, there's a $50 charge for this feature when you try to use it within the tool. When I asked support about this, she said:
"However, for a custom domain, we have to charge a one-time set-up fee as we have set-up costs ourselves and in addition, we have monthly costs associated with this. "
Anyone who has done back-end web programming knows that the domain can be accessed server-side without paying a third-party provider and the only cost would be a domain name field in their database. If they have costs associated with this, then MeetFox should pay their developers for an hour to automate it.
There was also a post from the creator saying that the rooms in this deal are for 4 people. They aren't (at least in the Pro version). They're for only 2 people. 4 Participants is an extra $50 per year. 8 is $100.
I feel deceived by this additional charge, false marketing, and disingenuous response. This is really sad because MeetFox is actually a pretty slick product. It checks calendar availability in real-time, which adds a bit of a delay to the booking process and cancellation fees are limited. However, in all, it's actually a good product. I shouldn't give more than two Tacos for something that deceives Sumolings. However, since the product is actually good, I'm giving 2.
Tali_MeetFox
May 9, 2024Hi there,
We have spoken on our chat support while you were writing this and we have explained the reasons that CNAME unfortunately, was not included, however, we are offering a one-time special offer to Sumo-lings´. We have apologized that it did not appear that way and in our new promotion have pinned the message regarding it. We really meant no harm or not to miscommunicate the feature.
We are a small team and we take feedback seriously.
As well regarding the group calls, we mentioned that our team will look into the account and have added the group calls to 4 for you, I have mentioned that to you as you were writing this feedback, and have explained that it was a simple error which would be fixed immediately.
Our support is almost 24 hours, 7 days a week, and we have a great tech team that fixed issues asap if we have them.
I understand how you feel and I believed we had a nice conversation regarding the above upon/midst you were writing this review.
Again, our sincere apologies, if there was any miscommunication.