I jumped at this deal as soon as I saw it—I needed a transcription tool, and the insights feature in particular made it compelling to me—but I'm not currently wowed. I'm finding two big sticking points at present:

1. Clients are concerned by the "livestreamed" popup. Even when I brief them on the feature before a call, even when I explain at the start of a call, and even after we've used MeetGeek for several consecutive calls, clients are still wary of the livestream warning. Several refuse to use it, and while it's nice to be able to upload recordings of those calls and still receive transcripts, without speaker identification on uploaded transcripts (or the ability to add identification manually, like Trint and Otter provide), those transcripts tend to be too clunky and difficult to parse to be worth using.

2. Transcript accuracy isn't stellar. I switched to MeetGeek from Zoom's free transcription feature, and I find that MeetGeek is only slightly more accurate than Zoom transcriptions (even though all calls I've tried have been English-language with native speakers). MeetGeek seems to particularly struggle with calls where all speakers have female voices; transcriptions of male voices and transcriptions of mixed gender calls tend to be much more accurate. I know that this is a common issue with speech-recognition software, but it definitely becomes frustrating as a woman hosting calls with mainly female colleagues and clients.

I am in general very impressed by what MeetGeek is trying to do—I just don't think it's quite there yet. I'm looking forward to the Zoom Bot alternative to the live popup, and I hope that once that's introduced I'll begin to find MeetGeek much more useful.