MeetGeek was perfect before the update.

It was also the reason I cancelled my Otter.ai subscription.

I even publicly referred folks to consider it as a Fireflies.ai alternative. And Otter. And that was just after I got some awesome support from Dan, who helped me figure out an issue with my connection.

But right after that update and fix, I now have MeetGeek joining meetings I don't host. I reached out to support about this but ended up figuring out a workaround myself because the recommended solution wasn't applicable to my case.

The biggest issue I faced after that was MeetGeek notetaker not sending the usual email notification, as has always been the case before this update. I reached out to Support a few times and, eventually, everything was resolved with the missing meeting (it turned out to be an error).

I've never been the kind of customer to demand an immediate response as many others do. But it would help a lot knowing when to expect a response after contacting support and sticking to it. Even if there's waiting time involved, I'm happy to wait as long as it's not in unpredictable silence.

After having such a great experience with MeetGeek the first few months I won't lie, I felt quite disappointed recently.

But I also want to acknowledge that everyone is doing their best.

MeetGeek had been by far one of my favorite tools I ever bought here on AppSumo. I was so impressed with how easy it made my life every time I had calls with clients. And how seamless its presence was.

And while I'm not that excited about the new update, this was still a result of a feature request that a lot of users had. Which also shows that the team listens. And they try their best to deliver what their users want.

While bigger companies have a lot more bandwidth and resources to allocate for customer support, that is not always the case with AppSumo deals.

I still stand by my statement that MeetGeek was the BEST deal I got here on AppSumo and will continue to recommend MeetGeek to everyone looking for an Otter.ai alternative.

The only thing I'd highlight and advise anyone reaching out to support (for any deal here on AppSumo) is this: try to be a tiny bit more patient.

Everyone is doing their best. And if they're not...

They wouldn't be here, selling to the AppSumo community, would they?