FRUSTRATING!
Great idea, looks clean (although I wish there was a way to change the whole website to a light version it's difficult for me to concentrate on work while on black screen), simple to use, BUT...
It does not save the results attached to questions, they randomly "disconnect" when I reload the page. At first I thought it was a user error, checked internet connection, tried different browsers, tried to "wait" on the page after connecting the answer option to the question, go back to main block page, looks like it worked, reload ... and it's back to being disconnected. Waste of my time.
I think the support is on the other side of the world from US, and getting anyone live at the moment of experiencing an issue is impossible with this company. I'm surprised with all of the 5 Taco reviews, I based my decision on them... how are they possible when the basic function of the product does not actually work?
Dmitry.Meiro
Dec 16, 2024Thank you for your feedback! We truly appreciate you taking the time to share your experience and are sorry to hear about the challenges you've faced.
Regarding the issue of results disconnecting from questions, we understand how frustrating this must be. To investigate thoroughly, we had requested additional details, as this doesn't appear to be a widespread issue. Unfortunately, we haven’t yet received the information we need to dig deeper and identify the root cause. If you could provide more details—such as specific steps to replicate the problem and the challenge URL—it would be incredibly helpful for us to resolve this for you as quickly as possible.
As for your feedback about the dark mode, we’re taking note of your suggestion to implement a light mode. We understand that preferences vary, and we aim to make the platform as user-friendly as possible.
Lastly, we sincerely apologize if our support availability caused any inconvenience. We are still a small team and are not able to provide 24/7 support, however we are committed to assist our users in a timely manner.