Transparency

The founder is registred at a business center in Delaware with his other company Catextech.com. Here it is stated that the team is located in Nigeria, Africa.
While Memogram claims to be complient with GDPR, NDPR, and CCPA regulations, it's not possible to find its business address or company registration number on the website.

Onboarding

- After redeeming my tier 3 license I was onboarded with a 7-day free plan, renewable in 99 years, yet with limited features. I reached out to support and got that fixed quickly. I think others have had the same issues onboarding.

First impressions and dashboard

- The dashboard is nice and clear. I do wish that the introductory video wasn't so prominent. It's a 2-minute video, but it takes up a lot of the screen all the time. One might consider gathering all the video guides under a menu item in the left panel.

- While testing, I experienced some inconsistency with translation. Sometimes the text wouldn't translate if I change language at random pages, returned to the dashboard and changed the language again. Example:
1. Starting on the dashboard page (default English language)
2. Changing the language to Danish. All good, text is translated.
3. Visiting the "My Events" page.
4. Changing the language back to English. All good, text is translated.
5. Navigating back to the dashboard page. All text still in English.
6. Changing the language to Danish again. Now, all text remains in English.

Event creation

- An observation: It’s not possible to create an event from the "My Events" page. It's necessary to go back to the dashboard to create a new event. I think there's room for improvement here.

- I'm a bit unsure what Event Categories are used for?
It's not possible to filter by Event Category in the list of events on the "My Events" page. If the Event Category is neither filterable, searchable, nor used in statistics, why have a dropdown list of categories where a selection is mandatory? Perhaps an input field where you can name a category yourself would be sufficient.

- The event date can’t be set to more than a couple of months ahead. E.g. There’s now only 3 months left of 2025, however, I can’t set an event date in 2026. This should be possible.

Landing page

- The Memogram logo appears for a split second when the landing pages load.

- The black overlay is very dark. It should be possible to choose the opacity or even choose a different overlay color.

Upload

- During upload the % scale doesn't move. One is just notified that X out of Y images have been uploaded.

Team members

- Is a welcome email sent when a team member is created? If so, my imaginary team member never received the email (and it's not in the spam folder)

- For agency tiers, there’s a role missing: “Client”. There’s only the team member role, and it's not white labeled. It’s a bit disappointing that we're only able to use the team member role for clients who might want to login and edit their event or download media on a PC. They are met by Memogram branding and “How did you hear about us”.

- Observation: Why show the create event button when a team member is logged in, if team members don’t have access to create events?

Editing events

- It’s not possible to close the modal layer (Congratulation) unless one click “View all events”. The layer should close when one clicks outside of it or on an X in the top right corner.

About the campaign's progress and execution in general

- I think many have been confused by the terms for purchasing tier 3, which turned out not to require prior purchase of tier 1 or 2.

- On July 29th I asked if the prices would increase at some point, e.g. in connection with the launch of tier 3 (See Questions). Your answer was: "price increase is imminent. We strongly advise you purchase while prices are still low". And so I did (FOMO), but the prices never increased :-(