Q: I am extremely lost on this app, but I will continue on because i think that this app could be very valuable to me....
The UI is very foreign to me. I have no idea where to start, or what to do. It feels like all the functions are in a big pile that i need to go through one by one and try and translate.
I'm just clicking through all the menus and sub-menus trying to find any system or process or even words that I understand.... The main side menu option texts dont even fit in the menu "Facebook Interest e......" ???
Some examples are;
"Click here to enable your page auto like comment and auto share post."
"DO YOU WANT TO LIKE ON COMMENT BY PAGE?"
"for quick reply type clarification if your quick-reply type is something other than New Postback, then you cannot connect this quick reply component"
I have zero idea what any of these mean. I feel like im pretty technical minded and a mid-tier computer nerd - but my brain is fried on this app.
I wish I knew what question to ask. I know that all the beautiful automations and functions are hidden behind the UI puzzles and riddles. It just hurts a bit right now.
Ok, i think i have a question; I see that your facebook group link (that goes to a page) has 7k follows - is there any community where all these people are?? Are there any discussions about the app, tech, roadmaps etc???
Thanks
Dan_MessengerBot
Verified purchaser
Hello,
First and foremost, thank you for taking the time to share your feelings and concerns about our app. Your candid feedback is invaluable, and I genuinely empathize with the confusion you're experiencing. It's never our intention to make our users feel overwhelmed.
I understand that diving into a new platform can sometimes be daunting, especially when certain functionalities and terminologies seem unfamiliar. We're continually striving to improve our UI/UX to make it more user-friendly, and your insights certainly shed light on areas we need to refine.
To address some of your concerns:
Tutorials and Guides: We have a range of step-by-step tutorials and guides that break down each functionality in detail. While our platform is rich in features, we want to ensure our users can navigate it effortlessly. I'll be happy to point you in the direction of some beginner-friendly resources that can serve as a starting point. Those are available at: https://messengerbot.app/messenger-bot-tutorials/
Feedback on UI: We truly appreciate your feedback on the user interface. We'll take note of the specific issues you pointed out and work towards refining them.
Lastly, please remember you're not alone on this journey. We're here to assist and support you every step of the way. If you ever feel stuck or have any questions, please don't hesitate to reach out. We believe in the potential of our app and want you to harness its full power for your benefit.