A: Hi TGP,

First, an apology. You tested Metodic properly on day one, ran into real problems, and reported them through the Help button. Our app told you “we’ll get back to you by email”, and then nothing happened. The Help button wasn’t sending us your tickets. That’s on us, and I’m sorry. It’s fixed, and all three tickets are answered below.

You were right about more than I’d like. Point by point:

1. 40 vs 25 credits. Tier 1 is 25 credits a month. Every new account also gets 15 welcome credits (valid until 9 November), so you saw 40.

2. Credits per session. You’re right, and our listing gave the wrong impression. “About 2 credits” is what designing the session costs. Materials come on top: slide deck 2, card deck 2, worksheets, handouts and canvases up to 0.5 each. A session with slides, cards and a worksheet for every activity typically costs 7–10 credits in total. Most sessions end up around 3–5. We should have said that plainly. We’re correcting the listing and the pricing page, and the app now shows an estimate before you generate materials in bulk.

On your first day, a bug (point 8) charged your session twice and made you build a slide deck on a duplicate copy. I’ve refunded those 4 credits. [On top of that I’ve added 25 credits, a full month of Tier 1, for the time this cost you.]

3. “2 credits for any ask.” A message to the Architect costs 0.1 credit. The 2 credits is the one-time charge for building a session. If you ask for something like an MCQ before an agenda exists, the Architect builds the session first. Adding a quiz to an existing session costs 0.1. A card deck is the exception at 2.

4. The issues you reported. Covered above and below. The notification is fixed, and open tickets now show up on my screen with a counter, so this doesn’t happen again.

5. Chat in live sessions. There is no chat in Metodic’s live view. In virtual sessions the steps meant your Zoom/Teams chat, but they said “the chat”, which reads as if Metodic had one. Sessions you build from now on say “the Zoom/Teams chat”. If you want everyone’s answers on screen, use the live question on a block; participants answer on their phone.

Your Jump To ticket was a real bug. When a live question was still open, phones stayed on that question instead of following you. Jumping now closes the open question, so phones follow.

6. API keys. One key is enough. OpenAI, Gemini or Anthropic each work for every AI text feature, and materials then stop using credits (the 2-credit session fee stays). Metodic runs on Claude and Gemini, so with those keys every tool uses exactly the model it was tuned for; with one key, some design-heavy worksheets may look slightly different. Our settings page suggested you needed several keys. That text was wrong and has been rewritten.

8. Duplicates in My Sessions. A bug: when several materials were generated at once, each one made its own copy of the session. Fixed. I haven’t deleted anything, because you edited two of the copies. Tell me which one to keep and I’ll remove the others.

9. QR code. The QR opens metodic.io/live/CODE. Every relaunch gives a session a new code, so an older QR or link points to a session that has ended. Also, the copy button only copied the code, not a clickable link. It now copies the full link. If you saw something else, a screenshot would help me find it.

Thanks for taking the time to write all this down. Five of your points led to fixes today.

Marco