4.7
Taco ratings
Customers appreciate Mevo for its seamless integration with OpenAI's Assistant API, user-friendly bot training, and responsive customer support. Some users have noted minor drawbacks such as occasional bugs and delays in customer support response. However, with an overall rating of 4.7 and positive feedback, Mevo is a solid buy for those in need of an all-in-one chatbot solution. With a 60-day money-back guarantee, it's worth giving Mevo a try.
AI-powered summary of customer reviews
Verified purchaser
Buggy Platform, Broken Promises, and Nonexistent Support
I purchased Mevo with high expectations as an all-in-one chatbot solution, but unfortunately, my experience has been disappointing. The platform is plagued with bugs, making it nearly impossible to create chatbots without encountering multiple server errors. Additionally, Mevo recently changed the terms of the original deal, removing the ability to use your own OpenAI API key—a feature that was a key selling point for many users. This forces customers to rely solely on Mevo’s token system, which feels restrictive and contrary to the initial promise of flexibility.
To make matters worse, technical support is virtually non-existent. Despite sending five emails over a span of seven days, I received no response, leaving me stranded without assistance. While the concept behind Mevo is promising, the execution and customer service leave much to be desired. I cannot recommend this product in its current state.
__Furkan
Edited Apr 6, 2025Hi Kahlil,
We have been working on AppSumo for 15 months, we have sold hundreds of licenses and this is our first one-taco review on AppSumo. To be honest, as a founder, part of me says we don’t deserve this; however, on the other hand, I put myself in your shoes and understand your frustration.
Please be honest though, I was helping with your problem and even suggested a solution, but it didn’t work, so I need to look into it and develop a real solution. I agree that the solution took more time than average to solve this problem. Maybe we should rethink our communication flow and inform you about our internal process; I can see the point of improvement in this problem. (Actually, this kind of case is the reason why we'll implement a ticketing system in Mevo.)
Also, I can understand that this is not your problem, but the real reason was that there was a national holiday in the country where my teammates live for the whole week, so I was the only one who had to handle all the support duties. As you can see, I try my best, even on Sunday.
Even the most prominent players like Intercom cannot provide short support windows to their customers without a paid support plan. We are trying to do this with a one-time payment plan, and even though there are some things we need to improve, I can’t accept what you call “Non-existent Support”. I solved lots of tickets this week. Unfortunately, people don't come here and say good things when we solve their issues and make them happy. And we only have three tickets to answer currently. One of them is your ticket. And it’s not just a quick answer, it’s an edge case, and it’s not easy to come up with a solution and answer it in a day.
You can talk about bugs – yes, there are bugs – but we are constantly improving the product, adding new features, and fixing bugs based on user feedback. We know Mevo is not a perfect product; we still have a ways to go, and we are working hard, but it is still a fair value proposition for the price you pay. You know and see that as one of the users.
Everyone can see the progress and changes we are making here:
https://mevo.frill.co/announcements
And the roadmap, the features we have implemented, the features we will implement:
https://mevo.frill.co/roadmap
There are also some experimental projects, like a mobile app and live chat, that aren't seen on the public roadmap.
I respect your criticisms of the recent changes. But that doesn’t reduce flexibility. It will allow us to choose the latest LLMs from different providers instead of relying solely on OpenAI, bringing more flexibility to our users. We offered generous compensation, said there would be discounted prices for our early backers, and we will keep our promise, as we have done from the very beginning.
I'll try to solve your issue as soon as possible, and I hope I can convince you to update this review with a good one. Again, I'm sorry for the experience you had, and I'll try my best to prevent something like this from happening again.
16:34 Edit:
The reason for the error you've received is that your OpenAI API key no longer has access to the project it was created for. So our system can't create an AI chatbot on the OpenAI side with the OpenAI API key you provided. You should create a new key and link it to Mevo, or create a new AI chatbot without an OpenAI API key. I've also sent this solution to you via email.
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Verified purchaser
A promising tool but not there yet
I purchased this tool for my business after knowing about the AppSumo BF Sale. The dashboard has a main menu on the left making it easy to navigate and manage your chatbot widget. It looked great until we hit a roadblock :(
Mevo doesnt allow to setup a profile picture or logo on the chatbot. Even for Free alternatives where White labeling is not included allow to add logo or picture of choice.
I thought that Mevo offered a similar feature with Tier 1 but it doesnt which makes this tool unfit to our personalized needs.
We regret we will have to return Mevo and ask for a refund.😭
__Furkan
Dec 4, 2024Hello,
Even if I'm sorry to hear that I can understand your decision. Thanks for giving Mevo a chance and for your honest review. We'll declare that limitation in a more clear way in the plan details soon.
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Verified purchaser
Best Black Friday Deal
Hey there.
I will give 5 tacos because this is a very promising solution. The I got answers are very accurate.
I will still invest more time, but I will provide here some initial feedback that could be simple to implement and would enhance the UX:
Enable message streaming so users can see that the bot is working instead of only the spinning icon. This is especially helpful for long answers where it can take like 30 seconds to show the text.
Use a textbox that allows line breaks to get the user input.
Show more markdown tags like tables for some complex responses.
That's it. Thanks for the great work.
__Furkan
Dec 2, 2024Hi,
Thanks a lot for your support and excellent feedback. Streaming is on our short-term to-do list, and we are considering the multiline textbox because some other users also asked for it.
For the table, our message bubble actually supports all Markdown characters, but maybe we should improve our initial prompt with a few adjustments. It may return tables as HTML instead of Markdown.
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Verified purchaser
Beginner Friendly Chatbot Creation
I was looking for a way to create chatbots that I could use for different aspects of my business. I don't have much experience with creating GPTs or training chatbots, so I was concerned that it would be too complicated. I was pleasantly surprised at how user friendly Mevo is. Additionally, I am blind and use a screen reading software to access things on my computer. I am frequently disappointed with how inaccessible apps are. Mevo is almost completely accessible with my screen reader. The only thing not clear is the description of the background images that are available when designing the bot appearance. Creating, training, and setting up the bot is completely accessible. So far, I'm very pleased. The only thing I am a little concerned about is the lack of responsiveness from the support desk. I have emailed twice and have had no answer. I haven't had a major problem, but it would be good to know there is reliable customer service available if/when needed.
__Furkan
Aug 12, 2024Hello,
This is the most critical feedback we ever had. We'll focus on accessibility features more than ever from this day.
On the support front, we are working on migrating our support process to a ticketing system. Honestly, we could have done a better job of transitioning, but in the end, it'll be better for our customers; they'll be able to track their issue status transparently.
We are aware that our response time has increased more than average recently. We'll try our best to improve this.
Again thanks for your valuable comment and support.
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Verified purchaser
Its integration with OpenAI Assistants is what I was looking for!
This is for me one of the best Ai tools I've bought. Its integration with OpenAI Assistants is what I was looking for and is amazing. As an agency owner, this will allow me to demonstrate and share AI-generated bots with prospective clients without showing them directly on the openAI website. Furkan has also demonstrated great customer service and support, which all of us entrepreneurs long for. If I were you, I would buy without hesitation.
__Furkan
Jul 30, 2024Thanks so much! It's great to hear these words. It's motivating us to make mevo better every day just hearing these words.
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