Minerva

Easily generate support docs for SaaS products based on user behavior

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Your fancy UI isn’t going to keep customers on your platform if they don’t even know how to use the product. (“I love how easy it is to login. And it’s even easier to log out!”)

But creating an up-to-date knowledge base for your SaaS product can cost a fortune when you factor in future updates.

What if there was a way to offer support documentation exactly when and where users need them—inside your SaaS platform?

Meet Minerva.

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TL;DR

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Easily create support docs that boost user adoption, like how-to videos, FAQs, and interactive guides
Embed your knowledge base in any SaaS platform with one line of Javascript to retain users and streamline internal workflows

At-a-glance

Overview

Minerva makes it easier than ever to create a self-serve knowledge base users can access directly within your SaaS product.


Minerva helps you develop knowledge bases complete with support documentation like how-to videos, FAQs, and interactive guides.

You can boost onboarding and adoption of your SaaS product, as well as enhance internal communication within your team.

Once you’ve created your guides, simply add one line of JavaScript to your platform to embed your knowledge base and make it accessible to users.

Support documentation

Develop an accessible knowledge base complete with guides and other educational content.

Minerva lets you embed a Launch Center into your SaaS platform, so users don’t have to go off-platform to find support docs or videos.

You can display dynamic guides to different users and make any documentation available on specific pages.

And because your content is interactive and contextual, users can get the support they need at any moment.

Launch center

Embed guides into your SaaS platform to keep users from going off-platform to find support.

Using text-to-speech technology, Minerva automatically compiles educational videos based on static screenshots.

You can show users exactly how to resolve their issues using step-by-step text, screenshots, and videos within every guide.

Give your engineers and customer success teams a break with this AI-powered platform that can even create interactive product demos and walkthroughs!

Interactive guides

Enhance guides with step-by-step videos compiled automatically from static screenshots.

Minerva can significantly reduce churn rate and boost net dollar retention by delivering timely, self-serve documentation.

Plus, this tool is built to help organizations work smarter, not harder. Just invite your team or clients to curate and organize guides that capture workflows.

You'll also be able to integrate with solutions like Salesforce, WordPress, Jira, and Asana using Minerva's browser extension.

Reduce churn

Reduce churn rate and boost net dollar retention for any SaaS product with AI-powered support docs.

It’s tough to update processes when you need new onboarding tutorials after every change. (“Are we reinventing the wheel, because it feels like we're just going in circles."

But with Minerva, you can always count on AI to generate the most up-to-date support documentation for any SaaS product.

Support more users.

Get lifetime access to Minerva today!

FounderFounder
Craig Wood
Co-founder + Chief Product Officer

Updates from Minerva

Hello from Minerva!

Posted Sep 7, 2022

Questions
Reviews

Questions & Reviews

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Showing 5 of 89 questions

Q: Minerva Website Not Opening

i have Bought licence from app sumo and now i cant access the tool

CoachAutomaticPLUSOct 23, 2024
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Q: Hi, How are you different from scribehow.

com? Basically how do you compare with scibehow.

Thanks
Simar

SandraSumoSep 10, 2022
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Founder Team
Craig_Minerva

Craig_Minerva

May 15, 2024

A: Hi Simar,

As far as we can tell, the main differentiator is the on-platform interactive walkthrough. Our competitors' products produce static content that lives separate from where your users need to complete their work. With Minerva, you can provide the answers directly where and when your customers need them.

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Q: Hi!

, how many websites can I install minerva on? Example: I have one main website and then subdomains. Thanks in advance.

alberto-gainzaNov 17, 2022
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Q: I need to know the price for the 11th group and 101st member.

Please reply asap.

josh2868PLUSNov 12, 2022
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Founder Team
Craig_Minerva

Craig_Minerva

May 15, 2024

A: Hi Josh,

We've never seen anyone come close to hitting these numbers. We'll work with you to figure out a plan that makes sense. Email sales@minervaknows.com.

Thanks.

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Q: I wanted to buy this for my SaaS.

Do I just purchase tier 2?
Is this lifetime with updates? I can be patient for new and updated features :)
Just need to confirm what to get so its whitelabled as well as embedded. I also didn't understand:
Up to 10 private groups
100 members per group

What are these? Thx

111043719752289206801Oct 13, 2022
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Founder Team
Craig_Minerva

Craig_Minerva

May 14, 2024

A: Hi there,

Yes, with Tier2 you get the whitelabeling features.

Groups are a means for you to collaborate with specific people and assign content so only a specific audience has permission to see it. You can include collaborators both inside and outside of your organization.

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