Like most of you reading the reviews prior to my one, you would probably be deterred based on some of the experiences of others. From what I can see, unfortunately they all accessed the system when the server was having issues, hence why they had problems. Despite knowing this, I wanted to give the software a go as I still saw the value in it.

I have a SAAS company and confirm that the SDK was simple to install, and for me, worked immediately. I was able to create my first help doc and interaction, which worked straight away from within the app. The only thing that I saw was not working was in the video that was produced, it still had the Minerva branding. So I emailed one of the co-founders Joaquin, whom got back to me within an hour and resolved the issue for me.

I have been testing over the last few days and can confirm that for me, everything works as described and it is truely an amazing piece of software. If you are a SAAS owner and want to provide more personalization to your customers by essentially providing technology that is like a virtual 'hold your hand' walkthrough of your product, you cannot miss out on this. If you have any user that is of the older generation or looking to expand your user base to include more tech-illiterate people, this tool is a must.

Another thing I just discovered is that even after your video has been produced, you can still change the text descriptions per screen (and then their tech automatically does voice over on the video with the updated descriptions)... Crazy!

Overall, I hope people reading this at least give it a go. As a SAAS owner myself, I would hate to think people would write off my product because of something that wasn't really in my control. Things happen. Give it a go, you might end up being very happy like me.